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Appliance Deals gave me the right deal at the right price.
Delivery was agreed and kept.
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Ordering easy. Notified of delivery window. Two items ordered but only one delivered, informed of this by delivery driver. Delivery of second item now 0ne week later.
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Excellent service from start to finish. Would definately use again. Highly recommend to anybody considering using purchasing from appliance deals.
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The website was clear and easy to use, with additional information on appliances to aid comparison of products. Ordering was very straightforward. Confirmation of the order, delivery details, terms & conditions etc. by email was prompt, but on some forms the size of lettering was very small and difficult to read. The appliance was delivered at the time specified and unpacked for me. The whole experience was much easier than I expected,cheaper and quicker than "high street" suppliers I have dealt with in the past.
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I ordered on line. Customer service rang to tell me that that the manufacturers were quoting two weeks before the particular model in my desired colour would be ready. Four days later I received a phone call to tell me that the cooker would be delivered in five days time! Brilliant. Excellent. Appliance deals really look after their customers.
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good service would have no problem ordering from appliance deals in the future
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Prompt and friendly service with good communication. All as per promises on the web site regarding as to what would happen and when, faultless.
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Good prices and product range, CONFUSING website, friendly telephone staff. All round rating - very good!
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Good customer service with repeated telephone calls/messages left to ensure we were aware of when goods woudl be delivered.
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The contact before the item was delivered was excellent, always keeping me updated on my delivery, and did exactly what they said they would do.
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The procedure for making the purchase was simple and straight forward and the product was delivered on the date arranged, however, the delivery was some five hours after the latest delivery slot time. ie. slot 11:00 to 15:00 delivery 18:50.
That said, the price was extremely competitive and I am very pleased with the product.
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VERY GOOD INTERNET SERVICE GAVE ME ALL THE DETAILS I NEEDED ABOUT THE APPLIANCE,WAS ALWAYS KEPT INFORMED ABOUT MY PURCHASE FIRSTLY BY CUSTOMER SERVICES AND THEN BY THE DRIVER ON THE DAY HE PHONED AT LEAST THREE TIMES TO KEEP ME UPDATED ON HIS TIME OF ARRIVAL,VERY POLITE AND CURTIOUS WILL BE RECOMENDING THIS COMPANY TO FAMILY AND FRIENDS. THANKYOU
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They were very helpful and the whole process was smooth. we were informed of a delivery date by the time they had said we would here, we were then called just before delivery with a time gap. Very happy. Thanx
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have not yet received goods. they did not arrive when scheduled. when I contacted the number given, they could not find any info on their systems about the order although given the reference number supplied at the time of order. Delivery has now been rearranged.
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Excellent service but did not like the follow up phone call trying to sell me insurance on the product.
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It would be unfair to point the finger at Appliance Deals for the long delay in obtaining the item - over 2.5 months from original order date - as it was Hotpoint who are really to blame in this instance. They should have advised Appliance Deals that there was going to be a lengthy wait and then an alternative product could have been sourced.
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excellent communication and service will use this dealer again.
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Order process was quick and easy. They contacted us regularly to update progress on the order. we were rang 2 days before delivery to give us a time slot which was met.
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Very professional and customer focused. At each stage of the ordering and delivery process I was contacted by phone or e-mail to ensure I was satisfied.
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Cannot find fault with anything. Item was in stock at a very competetive price, delivered when I requested. Goods arrived in excellent condition, unpacked and packaging taken away. I would definitely use Appliance Deals in the future should I require any other products.
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hassle free, delivered when they said it would be delivered, will recomend to others
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