by Odangal, 26 January 2008

awful service-ordered a bed over 3 months ago-delivered incomplete-did not deliver the missing bits despite ringing them on more than 10 occasions.......so, I cancelled the order, however, each time they give me a date to collect, they don't turn up AND THEY STILL HAVE MY MONEY......AVOID!!

by Additions Direct Shopper, 14 November 2006

I like shoping frpm Additions Direct, i always find new and interesting things to buy! I do recommend it!

by Additions Direct Shopper, 14 November 2006

It all worked very well except for one element. I should have been told an item was on a delay of up to six weeks when I put in the order. I didn't find that out until I telephoned to check when my order would be dispatched. Such an extensive delay obviously has a bearing on whether or not you would like to continue with the order and I shouldn't have had to make an extra phone call to find out.

by Additions Direct Shopper, 13 November 2006

Order was placed on 25th September 2006, it is now 11th November and the order has still not arrived. Have received contact only once to say there was a slight delay. Have not heard anything since.

by Additions Direct Shopper, 11 November 2006

one of the items was faulty and i had recieved no information on the return/exchange procedure so i emailed the customer services and asked all i needed to know in the email but it took 4 emails back and forth before all the questions i asked in the 1st email to be answered.

by Additions Direct Shopper, 05 November 2006

Items arrived before estimated delivery good service

by Additions Direct Shopper, 03 November 2006

I use Additions direct on a fairly regular basis and have never had any problems with the service. The website is very easy to use and delivery is fast and efficient, as are returns. I will definitely use Additions direct again in the near future.

by Additions Direct Shopper, 28 October 2006

Consort wall units - only complaint would be that the catalogue stated 'Ready assembled' but the top and bottom halves needed to be placed in position and joined. When I asked the delivery drivers if that was not part of the delivery service ie, unwrap, check and assemble they said no. They didn't even give me chance to inspect the furniture - just delivered and left.

by Additions Direct Shopper, 26 October 2006

very good service and web site

by Additions Direct Shopper, 25 October 2006

Very good, online tracking email response good

by Additions Direct Shopper, 21 October 2006

My first experience was very good - order came on time. Although my second order has not come on time and i have recieved no word of when this will come.

by Additions Direct Shopper, 13 October 2006

no problems- dryer arrived quickly and in god condition.

by Additions Direct Shopper, 04 October 2006

better with the new website to see the products....but frustrating as the prom code was not possible to add, given the loop I got into...so I missed out on the offer that I'd been sent.

by Additions Direct Shopper, 30 September 2006

THEY ARE FANTASTIC!

by Additions Direct Shopper, 24 September 2006

Very slick service apart from they did not have the size I required in stock.

by Additions Direct Shopper, 21 September 2006

good website all info that is needed is there, when i phoned customer service with a query the person on the phone was very helpful. I had to leave the enquiry with her and i was phoned back very promptly, so i would say the customer service is excellent.

by Additions Direct Shopper, 19 September 2006

Since i've been with Additions never had any problem with thier service , the only thing is their children/teenagers sizing is a bit out. My 10yr old will wear their 13 yrs clothing. But i will continue to shop with them as their service is top.

by Additions Direct Shopper, 12 September 2006

My last experience of shopping with Additions Direct was a positive one. The item I wanted was in stock and was delivered before the estimated delivery date. I didn't track the staus of my delivery as I was given an estimated delivery date to look to and the item was delivered before this date. I did need to return the item unfortunately due to size and this was also handled well. Overall it was a positive experience.

by Additions Direct Shopper, 10 September 2006

Very Satisfactory

by Additions Direct Shopper, 09 September 2006

Additions Direct actually delivered the order a day earlier than expected. Fantastic. Customer services are very helpful, delivery couriers are always polite. Will use them again on a regular basis.

by Additions Direct Shopper, 07 September 2006

I have said no to question 6 as I am still awaiting fulfilment of my order. This is despite contacting this merchant. If it arrives I might reconsider.